Frequently asked questions

If you don’t find an answer to your question on this page, contact us.

I want to delete my account

After logging in on Macommune, you can click your name in order to display a menu, where you can select "My account". On the following page you can delete your account by clicking the "Delete" button next to "Account".
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I want to modify my e-mail address

After logging in on Macommune, you can click your name in order to display a menu, where you can select "My account". On the following page you can modify your e-mail address by clicking on "Edit" next to your current e-mail address.
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I have lost my TAN Card or I have moved house. What should I do?

I should contact the Population bureau at my commune. They will provide me with a new TAN Card.

As soon as I receive a new TAN Card, after losing my card or moving house, I have to activate it.
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What is macommune.lu?

macommune.lu is a citizens’ portal providing you with a range of services.

The system, accessible in many municipalities, was set up in cooperation with municipality officials and enables you to deal with administrative procedures in a perfectly secure way. Just send your pre-completed forms directly to the municipality offices.


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Is my municipality a member of macommune.lu?

Currently, the inhabitants of 67 municipalities can benefit from macommune.lu services. New municipalities are joining all the time.

Check the map to see if your municipality is a member.

Luxembourg city has its own website.


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How can I take advantage of the macommune.lu website if my commune is not a member?

The 'Ma Commune at a glance' section contains information on most communes and towns in Luxembourg. It is accessible by anyone with Internet access.
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How can I take advantage of the website if my municipality is not a member of macommune.lu?

The “My municipality” section contains information on most municipalities and towns in Luxembourg. It is available to any person with Internet access.
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What browsers, systems and types of computers is macommune.lu compatible with?

macommune.lu is accessible with all recent browsers including, but not limited to:

  • Microsoft Internet Explorer, version 8 onwards
  • Firefox, version 10 onwards
  • Safari, version 5 onwards

To use an electronic signature, the latest version of Java must be installed.

You can access macommune.lu services from your smartphone (iPhone, Android, etc.) and take advantage of the macommune.lu applications which were specially developed for iOS and Android platforms.


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I have lost the activation code for my account. What can I do?

Contact the Population bureau at your municipality. They will provide you with a new TAN Card.
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How do I select a secure password?

Information concerning the choice and correct use of passwords is available on the information security portal in French and in German.


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Why should I link my LuxTrust product with my macommune.lu account?

LuxTrust products allow you to connect more quickly to your macommune.lu account. In fact, a TAN Card consists of 16 characters but with LuxTrust products you just have to remember one PIN code.

Furthermore, with the Smartcard and Signing Stick, you can access the electronic signature feature. (The electronic signature is not available for all procedures.)


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How do I link my LuxTrust product to my macommune.lu account?

Firstly, activate your account (only possible by using your TAN Card). Then, log in using your LuxTrust product by using the link for this purpose.


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About the Smartcard

The LuxTrust Smartcard is like a credit card with an embedded chip. It is used with a card reader connected to your computer. This authentication allows you to sign your applications electronically.

For further information, please see the LuxTrust FAQ.


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About the Signing Stick

The LuxTrust Signing Stick looks like a USB stick – but it cannot be used for data storage. This authentication device allows you to sign your applications electronically.

For further information, please see the LuxTrust FAQ.


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About the Token

The LuxTrust Token is a small device which, when you press the button, displays a single-use code that you can then use to authenticate your identity. This authentication does not allow you to sign your applications electronically.

For further information, please see the LuxTrust FAQ.


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About authentication sent via SMS

When necessary, a single-use code which allows you to authenticate your identity will be sent automatically via SMS.

For further information, please see the LuxTrust FAQ.


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What is a TAN Card?

A TAN Card is a card which contains your secret code. It allows you to authenticate your identity and guarantees the confidentiality of your online communication with macommune.lu. The municipality will provide a personalised TAN Card and send it by post to your home address.


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What is an electronic signature?

The electronic signature is a tool to safeguard the integrity of an electronic document and to identify its author, by analogy with the handwritten signature of a paper document.

In accordance with Articles 1322-1 and 1322-2 of the Civil Code, an electronic signature has the same value as a handwritten signature for any deed under private seal. Article 6 of the Law of 14 August 2000 on electronic commerce states that an electronic signature is a set of data, linked inextricably to the deed, which safeguards its integrity and meets the conditions laid down in the first paragraph of this article. Thus an electronic signature is valid only if accompanied by a LuxTrust certificate or equivalent guaranteeing its integrity.

For further information, please see the LuxTrust FAQ.


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How is my personal data protected?

Our solution is based on the authentication offered by LuxTrust, which guarantees a very high level of security.


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